I believe its called 'ScanSnap Online Update'. So far the only thing that seems to work to get them to re-connect is a reboot Fujitsu has a firmware and software update tool as well that is normally installed when you load the software. Fujitsu ix500 does not stay connected to Windows 10 Computers.(*5): ABBYY FineReader Express Edition used to be included in the Setup DVDs bundled with ScanSnap iX500 or ScanSnap SV600. (*4): Mac OS X Snow Leopard v10.6 is supported by ScanSnap iX500 or ScanSnap S1300i. ScanSnap iX500, ScanSnap SV600 or ScanSnap iX1500.